By Madsen Lake
Effective communication between physicians and patients is essential for improving patient outcomes, yet it’s an area that often needs more attention in the healthcare system. Below, we explore how better communication can lead to higher patient satisfaction and improved health results.
A major hurdle in physician-patient communication is the low level of health literacy among many patients. Studies show that only 12% of adults have proficient health literacy, meaning a large percentage of patients struggle to understand medical terminology and instructions. This lack of understanding can result in non-compliance with treatment plans and poor health outcomes.
To address these issues, physicians can improve their communication by developing stronger interpersonal skills. Establishing trust at the start of the patient encounter is key. Actions like maintaining eye contact, showing empathy, and practicing active listening help create a supportive environment where patients feel comfortable sharing their concerns.
When it comes to discussing medical information, physicians must be mindful of how they explain complex concepts. The use of plain language and careful consideration of tone can help ensure patients fully understand their diagnosis and treatment options. Asking patients to repeat back what they’ve heard ensures that the information has been understood and can prevent misunderstandings.
On a larger scale, healthcare systems can improve patient outcomes by allowing physicians to spend more time with their patients. Given the constraints of modern healthcare, longer consultations could be beneficial for patients who need additional support in understanding their care. Regular follow-up appointments can also help patients stay on track with their recovery and show that their physician is invested in their long-term health.
For additional resources on improving physician-patient communication, such as through the use of a dispatch call center, please check the accompanying resource.
